Website Privacy Statement
This statement confirms how I, Jan Marion of www.treasuredspace.co.uk and Treasured Space Counselling use and protect any information that you give to me when you use this service. I am committed to safeguarding and protecting your information. If I ask you for any information then it will only be used according to this privacy statement. I may change this policy from time to time in line with legislation and I advise that you check this page from time to time to be aware of any changes. This policy is effective from May 2018.
Like most websites my website uses Google Analytics (GA). This data is used to look at the number of people using the site and how they find it and how they journey through the website. It also records your IP address which can personally identify you. Google do not give me access to this. You may also give me information such as your name, address and telephone number by completing the form on my site or by contacting me by telephone or email. Where necessary, to act in your best interests, I may need to process information that is sensitive in nature such as health information. In some circumstances I may need to share this information with a third party such as a GP. I would advise that you do not share personal sensitive information on my website but if you choose to do so, then you will be allowing me to process it as part of my services to you.
How I store information
If you contact me via my ‘Contact Me’ form, no data will be stored by the website or passed to any third party. All data will be transferred and stored within the European Economic Area. How you transmit data onto my site is at your risk and I cannot guarantee the safety of this. Once I have received your data then I have procedures and security to ensure I do my best to safeguard your information and prevent unauthorised access. My website is protected by SSL so that the email content is encrypted before being sent over the internet.
How I use information
I use information in order to:
· carry out the contract between yourself and me and provide you with the services that you request from me.
· administer my website, data analysis, statistical and survey purposes.
· enable improvements to the website.
· keep the website safe and secure.
· keep records such as client hours.
· run and maintain my business ie for financial records.
· let you know of changes to my service.
I will store information for no longer than 5 years in accordance with the directions of my professional insurance company. Some information such as texts may be deleted immediately. My computer is password protected to ensure the safety and protection of your information. I keep brief handwritten notes recording the themes of our sessions. These are stored in a locked filing cabinet and destroyed 5 years after your counselling sessions end unless agreed otherwise. In the case of supervision notes these will be kept for 5 years. Your contact and appointment details will be kept for 5 years and then destroyed unless agreed otherwise. Any emails, texts, whatsapp messages or other communications will be deleted after receipt unless they form part of your notes or are needed for income tax purposes in which case they will be kept for 5 years as above. Your telephone number will be stored on my mobile phone only until your sessions end at which point it will be deleted. If I change telephones then your details will be deleted on the old phone. All electronic information will be securely deleted by a specialist software programme.
Access to information
You can request access to the personal information that I hold on you. Except in limited circumstances when I am not permitted to do so for legal reasons, I will provide this information to you within one month. If you feel that any information that I hold about you is inaccurate then you are able to ask me to update your information. If you want me to delete your information please do so in writing and I will endeavour to do so unless I need to keep it for legal or internal business purposes.
If you wish to contact me with questions, concerns, complaints or request for your information then please contact me at Jan Marion www.treasuredspace.co.uk email: treasuredspace @hotmail.co.uk Telephone number: 07771361006
Data Protection Registration Number ZA404607.